I should praise the superb work that Jennifer Frazer did , she is the hsp complaints manager....within hrs she realized mistakes had been made and brought forward an appt i'd been given in jan 09 to oct 08. She did her job and i'm grateful to her for her courtesy and competence।

Met with surgeon MR J Allibone......finally...not his fault i realize he is not involved in the admin side of hospital life. What a great guy....down to earth, straightforward, easy to deal with, confident and competent. Good examination and run through of events since injury occurred and agreement to do operation......micro discectomy, with a view to other things if when opened up he spots things that are hindering mobility. All done and dusted within an hour of meeting him. I had the feeling he would have done the surgery there and then if he could.........he just had the air of somebody who just gets things done. Its a shame the beauracracy of our NHS lets these doctors down so much. I appreciate he's one of the bright intelligent guys and the background work is done by folks who can hardly string a sentence together and don't have an 'A' level between them but surely we can find brighter people to make these places work smoothly and in the absolute best interests of the patients. The doctors want to do it.....they are held back by the inefficiency of the admin staff.

Complaints Dept for A&E dept

Have called Marion Westwood regularly to ask why the complaint I sent into her dept in April has still received no response. Mr Tom Smerdon is dealing with it I'm told, he was the one who concocted the wholly incomprehensible drivel when trying to explain the A&E side of things the last time. Why has it taken 6 mths to find out what went so wrong on the 2 occasions I was taken into A&E in February? What is it they can't explain? Of course now I have my experience of going into another London hospital's A&E dept in exactly the same circumstances and seeing how it should really have been dealt with.
What these people expect is that the complainer will get tired of chasing them up and give up.....how wrong they are!

Is UCHL the most badly run and staffed hospital on earth?

Answer......yes!!!!
We are now in October 2008......some 8 mths after the initial debacle at the A&E dept and I am still having to make numerous phone calls to several depts of the hospital to get help with what has now been diagnosed as chronic pain. The surgeon, Mr J Allibone, with whom I was due to have a meeting with early July, failed to make the appt and though I was told I would immediately get another appointment have heard nothing since. This despite the fact he had let several patients down on the morning I arrived by failing to turn up several hours after his 1st appt was due to start. They now asure me, because I called to remind them, an appointment is in the post.
I called the Pain Management Dept during the 1st week of Sept to tell them I was in a bad way and needed to see the doctor ahead of a scheduled appt at the end of Oct, they failed to respond and subsequently 3 days later I collapsed at home and was taken, once given large doses of morphine, to St Thomas's Hospital. I had refused to allow the paramedic or ambulance team to take me anywhere near UCH. The difference in approach was staggering. I was admitted to a ward for 3 weeks within hours of arriving at St Thomas's. The level of nursing care was so different I found it almost unbelieveable.