Monday, 6 October 2008

Complaints Dept for A&E dept

Have called Marion Westwood regularly to ask why the complaint I sent into her dept in April has still received no response. Mr Tom Smerdon is dealing with it I'm told, he was the one who concocted the wholly incomprehensible drivel when trying to explain the A&E side of things the last time. Why has it taken 6 mths to find out what went so wrong on the 2 occasions I was taken into A&E in February? What is it they can't explain? Of course now I have my experience of going into another London hospital's A&E dept in exactly the same circumstances and seeing how it should really have been dealt with.
What these people expect is that the complainer will get tired of chasing them up and give up.....how wrong they are!